Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence

By Gelbrich Katja, Hagel Julia, and Orsingher Chiara
International Journal of Research in Marketing (2020)

  • Katja Gelbrich

  • Julia Hagel

  • Chiara Orsingher

  • Julia Hagel

    Catholic University Eichstätt-Ingolstadt

    Germany

Created

July 14, 2020

Last update

October 30, 2020

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SPSS

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257

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135

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Description

Data Study 1, 2, 3, and 4 - Part A and Part B

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